UK Delivery
We aim to despatch all orders within 48hours of receipt of cleared payment Monday to Friday (exc.. Holidays and weekends) cut off time 1pm.
We use Royal Mail 24 Tracked or Parcel Force 24 for all deliveries. Your order should therefore be delivered within 1 to 2 days from date of despatch.
You will receive an email when your order has been despatched and thereafter Royal Mail and/or Parcel force will send you emails and texts (if you have given us a mobile number) with tracking and delivery updates. Please check your spam folder for any emails. Also, PLEASE LET US KNOW IF YOU DO NOT RECEIVE YOUR ORDER WITHIN 5 WORKING DAYS (MON. TO FRID.) FROM DATE OF DESPATCH.
The following areas are classed as NON-UK- Mainland we, therefore, request that you select the following Postal Zones when entering your Shipping address to ensure delivery.
Select UK- Scottish Highlands, Isle of Wight for postcodes: AB30-38, AB 41-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH14-26, PH30-41, PH49-50, AND ALL Isle of Wight postcodes
Select UK- Scottish Islands for postcodes: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA30, PA32-34, PA41-49, PA60-78, PH42-44, ZE1-3.
Select UK- Isle of Man for all postcodes in the Isle of Man
Select UK- Isles of Scilly for all postcodes in the Isles of Scilly
Select UK- Northern Ireland for all postcodes in Northern Ireland
FOR ANY UK- NON-MAINLAND destinations required to pay import duties and taxes. All taxes and duties must be paid by the receiver/consignee upon import into the destination/country.
DELIVERY COSTS:
UK
- We have a minimum delivery charge of £5.00 plus VAT. Shipping charges are calculated by the respective Couriers weight bands to us.
- All prices can be viewed in your 'Shopping Basket' whilst browsing, before ordering, and at checkout.
Important information:
Customers must inform us by email if they have not received their order within 10 working days of despatch of their order.
We may not be able to issue refunds or offer any compensation if non-delivery has not been reported to us within this time.
Disclaimer
We cannot be held responsible for non- delivery of orders if you, the Customer, give us an incorrect or incomplete address. PayPal, though an accepted method of payment though our website, DOES NOT give us Customers' addresses.
